Why Buy From Us?
1) We have dedicated customer support lines and strive to provide excellence in customer service
2) Live Help facility on-line, where you can speak to a member of staff instantly. (Our office hours are 9.00am to 5.30pm Monday to Friday).
3) Our 0845 prefix telephone number is a local rate call, not a premium rate number.
4) We guarantee a response to any communication either by e-mail or telephone, within 24 hours of being submitted.
5) We aim to pass on any savings to our customers, therefore we have “Bulk Discounts” enabled on our website – the more you buy, the more you save. This information is displayed below each product where applicable.
6) We offer a secure shopping site using the latest GeoTrust secure certificate for your peace of mind :
“SSL Certificates from GeoTrust are the ultimate on-line security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation.”
“Sites secured with GeoTrust’s SSL certificates are utilizing the highest level of encryption or security prossible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site’s web servers are private and secure when the SSL session is activated”
To check this for yourself, whenever you enter a secure area on our website, (e.g. Checkout) the http://saxen.co.uk/ address changes to https://saxen.co.uk/ and a padlock appears at the top of your browser bar.
You can also click on the GeoTrust logo at the bottom of each page and our Geotrust Serial Number and Company details will be displayed. More information is also available from the GeoTrust website. When clicking our GeoTrust Site Seal from within a secure page (e.g. Checkout) this will display our verified by GeoTrust credentials (e.g. Company Details, Address and Telephone Numbers)
7) Coming Soon. Awaiting new accreditation
8) We carry the ISIS logo which translates as “Internet Shopping is Safe”. This is issued by IMRG who are the leading industry body for global e-retailing. “IMRG promotes retail industry standards and best practices, stimulating self-regulation and the advancement of a comprehensive code of conduct for the retail industry through lobbying activities undertaken by both merchants and facilitators”
9) Above all, we are real people working in a real company and like to promote the personal touch between our employees and our customers. For this reason we encourage our customers to speak to us via the telephone or Live Help button and provide feedback so we can continue to improve your shopping experience with Saxen.co.uk.
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