We have dedicated customer support lines and strive to provide excellence in customer service.
We have excellent Reviews in partnership with Trustpilot and encourage customers to leave feedback on their shopping experience. Click on the Trustpilot logo to read our reviews.
Our Sales Team are fully trained and knowledgeable about the products they are selling - they can offer advice on any product on our website to help you reach a decision on which product is best for you.
Our 0845 prefix telephone number is a local rate call, not a premium rate number.
We guarantee a response to any communication either by e-mail or telephone, within 24 hours (next working day) of being submitted.
We offer discounts for bulk orders - please contact our Sales Department on 0845 652 2347 if you are placing an order for multiple items to find out what discounts are available.
We offer a secure shopping site using the latest GeoTrust secure certificate for your peace of mind :
SSL Certificates from GeoTrust are the ultimate on-line security and trust solution delivering both 256-bit encryption and the True SiteTM trust mark providing third-party website identity validation.
Sites secured with GeoTrust's SSL certificates are utilizing the highest level of encryption or security prossible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.
To check this for yourself, whenever you enter a secure area on our website, (e.g. Checkout) the http://saxen.co.uk address changes to https://saxen.co.uk and a padlock appears at the top of your browser bar.
You can also click on the GeoTrust logo at the bottom of each page and our Geotrust Serial Number and Company details will be displayed. When clicking our GeoTrust Site Seal from within a secure page (e.g. Checkout) this will display our verified by GeoTrust credentials (e.g. Company Details, Address and Telephone Numbers).
Above all, we are real people working in a real company and like to promote the personal touch between our employees and our customers. For this reason we encourage our customers to speak to us via the telephone and provide feedback so we can continue to improve your shopping experience with www.saxen.co.uk.