Office Furniture
Information Pages

TRACK AN ORDER - SAXEN LTD

www.saxen.co.uk
     

Welcome to Saxen Ltd.


ORDER TRACKING:

To check your order status, just click on the Login link at the top of the page, sign in and then click Your Account and select Your Orders.

  • Awaiting CC Processing means that we are awaiting notification that your Credit/Debit card payment has processed successfully
  • Order Pending means your order hasn't been processed yet - we may be awaiting further information from yourself or our manufacturer
  • Order Processed means your order has been processed and you will receive an order acknowledgement containing the delivery timescale
  • Cancelled means your order has been cancelled.

If you require further information regarding your delivery date, please e-mail our Customer Service Department or telephone our Customer Services Department on 0845 652 2347, Monday to Friday 9.00am - 5.30pm.

If your order has been partially delivered, this may be because other items are being despatched from a different location - this information will be in your order acknowledgement. However, if your order is incomplete, over-delivered or damaged please immediately email our Customer Service Department. Shortages or damages must be reported as soon as possible and ideally, on the same day as delivery. 

 

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