We have a Huge range of office furniture, home office furniture, office chairs and bistro furniture

• Who can I speak to if I have any questions or need help ordering?

You can contact us by email: info@saxen.co.uk or by telephone on 0845 652 0454 or you can select the “Live Help” tab on the left hand side of the page.

The office is open from Monday to Friday 9am to 5.30pm, excluding Bank and Public holidays.

• What is the "Live Support" button?

By clicking on the "Live Help" button you can contact one of our customer sales representatives by simply using your keyboard to text a message.  This may be peferrable to telephoning or e-mailing us and the Live Support tab shows whether we are "on-line" or "off-line" at all times.  Live Support is offered during office hours, Monday to Friday 9am to 5.30pm.  We are here to answer any questions you may have.

• How can I pay?

You can pay by Paypal, Credit or Debit Card (Maestro, Solo, Visa, Mastercard, American Express) or you can select to pay by cheque made payable to Saxen Ltd.  Please remember that if paying by cheque, you should allow an additional 5-7 working days for delivery to allow the cheque to clear - we cannot process the order until the payment has cleared.

• What is the delivery time?

Delivery times vary between approximately 2 and 15 working days from date of cleared funds, or as otherwise indicated against a specific product – some products will arrive within 2 working days and others may take slightly longer.  We will give you the manufacturer’s estimated delivery timescale when we have acknowledged receipt of your order.  Please note, however, that this date is not guaranteed as delays are possible during the manufacturing or delivery process.  We will always try to keep you informed if this is the case.

• What if I want the goods shipped to a different delivery address?

Our website is set up to allow goods to be shipped to an address which is different to the billing address.  You have the option to select a different delivery address at the payment stage.  Please note that if you are paying by credit/debit card, the payment provider screen (Sage Pay) may not show the correct delivery address and will instead repeat the billing address - if this is the case, we will contact you to confirm the delivery address which will be visible from your order.  A copy of your order will also be sent to the cardholders address as a security measure.

• What are the delivery costs?

Delivery is free to all UK Mainland locations (excluding the Highlands on some products - please contact us for details and quotation if you are situated in the Highlands).  We do not deliver to locations outwith the UK mainland.  Delivery is to ground floor reception with easy access only, unless otherwise stated.  Please let us know if you require delivery other than ground floor, as we may need to send additional staff to assist with the delivery. Please also let us know if you have any parking restrictions or limited access as the goods will be delivered in a large truck.  If the courier is unable to delivery due to restricted access you may be liable for a re-delivery charge.

• Is VAT included?

To avoid confusion, we have shown both the price excluding VAT and including VAT on the website.  This way the total amount payable is visible from the product selection stage and is not an unexpected extra at the payment stage.  Our VAT Registration Number is 915 9691 84.

• Is the furniture flat-packed?

To keep costs to a minimum, most furniture is flat-packed and requires some assembly.  We will normally indicate whether any assembly is required beside the product.  Most of our office chairs require minimal assembly.  In our UK manufactured desking ranges (Cambridge, Kingston, New England and Atlantis), all products except for the desks are delivered fully assembled (e.g. pedestals, bookcases, storage cupboards are all assembled prior to delivery).  We also offer an installation service on these ranges - please contact us for details.

• What happens if the goods I receive are damaged or have missing parts?

When you receive the delivery, please inspect the packaging carefully.  If it is damaged in any way, refuse the delivery.  If, when you unpack the goods, you discover the furniture is damaged, please contact us within 24 hours of the delivery and we will send a replacement part (or replace item if this is not possible) as soon as possible.  Damaged or faulty goods must be re-packed into the original packaging and sealed securely.

It there are any missing parts in your delivery, please e-mail or call us and we will arrange for the missing parts to be sent directly to you.  If you wish to return any goods, you must firstly contact our Customer Services Department to arrange this and book a collection date.  We will then arrange the collection of the goods.

• What happens if the furniture is not what I was expecting?

You have a legal right with internet purchases to advise us you wish to return any goods within 7 working days, beginning the day after you receive the product.  The goods must be returned in the original packaging, undamaged and unused in a re-saleable condition (as you received them).  You will have to pay for the cost of returning the goods to our manufacturer (normally approx. £15.00 - £25.00 per item, please contact us for quotation).  This applies to all standard products.  Specially manufactured to order furniture (made to order products) cannot be returned, therefore we ask that you ensure your order is correct before proceeding.

• What Guarantee do the products have?

All our furniture carries at least a one year manufacturer’s warranty.  Some products carry a 10 or 15 year guarantee.  The warranty is normally stated beside each product.  In the unlikely event that a fault occurs within the warranty period, we will repair or replace the faulty item.  This does not include items which are damaged by “fair wear and tear”.  A copy of the manufacturer’s warranty can be provided if required.